Each year, millions of non-emergency calls are made to 9-1-1 for emergency medical services. These calls place an incredible amount of strain on emergency services, increase response times, and drive billions in excess costs. MD Ally is a public safety telehealth solution that expands the scope of services available to dispatchers and first responders enabling them to connect non-emergency callers to telehealth and local community resources.

How It Works

What We Treat:

MD Ally provides virtual urgent care for non-life-threatening conditions. This means you can connect with a doctor through video or phone calls for things like:

• • Common Illnesses: Cold, flu, bronchitis, allergies, skin rashes, UTIs, diarrhea, constipation, nausea, headaches, and minor injuries.
  • Medication Refills: We can help you manage your medications.

What We Don’t Treat:

• • Emergencies: If you’re experiencing a medical emergency like chest pain, stroke symptoms, severe trauma, or a severe mental health crisis, please call 911 immediately.

Who We Serve:

MD Ally telehealth services are designed to be accessible to a wide range of people, regardless of age or location.

How We Ensure Your Safety:

• • We work closely with 911: We have systems in place to ensure that only appropriate patients are referred to MD Ally.
  • Our doctors follow strict guidelines: They’re trained to identify conditions that can be safely treated virtually.
  • We can always re-direct you: If your condition requires in-person care, our doctors will immediately refer you to an emergency room or urgent care facility.

MD Ally’s telehealth solution was designed for public safety agencies and their payor partners. Agencies or health plans interested in joining should meet with a member of our team to explore partnership opportunities.

Request a Meeting

We use existing technical infrastructure, protocols, and workflows for a seamless transition to virtual care. MD Ally enables access to telehealth by integrating into the backend of existing incident documentation platforms to reduce personnel strain, training times, and adoption challenges.

Absolutely! MD Ally can help navigate qualified patients that call into 9-1-1 to your community paramedics, as well as allow your community paramedics to access telehealth services. Additionally, your community paramedics can utilize MD Ally to check in with their patient panel virtually, helping your program scale without the need of additional resources.

MD Ally does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. MD Ally doctors do not issue prescriptions for narcotics, opioids, benzodiazepines and other DEA-controlled substances that may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by MD Ally doctors.

In addition to telehealth, MD Ally works with local healthcare partners to form a robust ecosystem of services patients can be directed to. This includes, but isn’t limited to social services, behavioral health, and in-network resources.

While partners should not use MD Ally for patients experiencing a medical or mental health emergency, in the event of a medical emergency, MD Ally does have the ability to connect directly to the local 9-1-1 emergency communications system and send emergency resources to the patient’s location.

There is no time limit, however most visits are completed in 30 minutes or less.