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Your Feedback Matters
At MD Ally, we’re committed to providing the best possible care experience. If you have concerns or complaints about your care, we want to hear from you.
How to Submit a Complaint:
You can easily submit a complaint through our online Complaint Submission Form.
What Happens Next:
- MD Ally’s team will acknowledge your complaint within 7 business days.
- We’ll thoroughly investigate your complaint and work to resolve it within 30 days.
- Once the investigation is complete, you’ll be notified of the outcome of your complaint.
- If you’re not satisfied with the resolution, we can provide information on other options, such as contacting your health plan or a consumer advocacy organization.
We’re Listening.
We regularly review and analyze complaints to identify areas for improvement. Your feedback helps us maintain high-quality care. Please let us know if you have any questions or concerns.
Transparency in Our Services
At MD Ally, we believe in open and honest communication with our patients. We want to ensure you have a clear understanding of who we are and how we provide telehealth services.
Here’s what we’re committed to:
- Who We Are: We’ll disclose our legal identity as the entity providing telehealth services.
- Our Partners: If we work with other providers to deliver care, we’ll be transparent about those relationships.
- Our Affiliations: We’ll disclose any relevant commercial affiliations that might impact our services.
How to Request Information:
If you’d like more information about any of these topics, you can submit a written request through our Commercial Disclosure Form.
We’ll respond to your request within 60 business days.
We’re here to answer your questions. Please don’t hesitate to contact us if you need further clarification.